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6 STEPS & 6 TOOLS FOR PERFECT SERVICE
... And the best tips
About the author
Nikolaos Sliousaregko
Nikos Sliousarego was born in 1967, in Thessaloniki where he grew up and studied. Though he’s a Pedagogy graduate, he has been active in the private sector omega as an executive in large commercial and tourist enterprises in Greece and abroad since he was very young.
His main activities are related to business administration and development to a higher level.
He has extensive experience in administration, sales, tourism, as well as in staff training. He’s married and has 3 daughters.
About The Book
This book is for anyone who wishes to start their career in the catering industry as waiters, having limited or no experience in that field. You can use it as a compass that will lead you easily and quickly to great results. This book is also for any professionals already working in said industry who face difficulties and troubles in some aspects of their everyday work, as it provides them with clear solutions and steps in order for them to tackle a great deal of those work-related issues. At the same time, this book is for any shopkeeper and businessperson, as it provides them with a comprehensive tool for the basic, initial steps of their staff training as well as the improvement of their customer service, concerning all those who provide such services.
Sectors
Beginners
Quickly learn the golden rules of communication of the 6 different contacts you will have as waiters with your customers.
Proper and efficient use of the 6 tools at your disposal and you should use, in the most appropriate way.
Build your self-confidence and the right attitude and behavior towards customers, from the very first day of work.
How to charm your customer from the very first moment. The client will forgive mistakes you may make in your job in the beginning, but never your behavior.
Solutions and access to hard situations that you will encounter in your work.
Learn all the ways to multiply your tips, including the quality of your services.
Experienced
How to offer a top level of service to your customers, consolidating the 6 different stages of contacts you have with it.
Learn what the customer really expects from you and how to perfectly and practically meet the needs of your customers, in the best and most efficient way.
Learn how to create consistent and loyal customers.
Learn and understand where you often make mistakes and what you need to do to avoid them.
How to become a leader in your field in the simplest and fastest way, directly reaping the fruits of your efforts, thus maximizing your tips.
How to properly provide your services to people with disabilities.
Occasional
Learn independently if you work occasionally how to increase your income directly with a small effort and at the same time how to contribute to build a better and more efficient work environment.
Learn how to turn yourself into a professional host.
Learn the main obstacles that delay your professional development.
Learn how to set goals and achieve them.
Learn how to communicate and function properly not only in this area, but also in all stages of your personal life.
Owners
The guide of the communication protocols between your waiters and customers.
The goals you should set and the expectations you should have from your staff as far as your customers are concerned.
Learn in addition to consistent product quality how to create high and consistent quality service, from all your staff.
How to quickly and instantly turn your staff into a consistent and efficient source of high revenue for your business and investment.
The most practical, useful and effective training guide for your staff, aiming to provide the highest quality services and experiences to your customers.
Learn how to create consistent and loyal customers by understanding their real needs. Maximize the results of your business by using the appropriate standards of behavior and communication.
How to serve properly people with special needs.
The standards of communication between the waiter and the customer
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